How to Handle Stupid
Things People Say
As I wrote earlier, even on a good day
people say stupid things. But what can we do when it happens to us? Here are
some simple tips to help.
Understanding the Offender
Everyman Stupidity
Every one of us has a
stupid moment now and then. And you just
might end up on the receiving end of one of those. Picture this.
A friend approaches you and you talk about how sad you are after losing
your precious pet. Your friend says, “Do
you think this is normal? I mean, it’s
just a pet…”
How to handle it? A simple line will do. “I just can’t talk about that now.” It
works like magic, reminds people to back off and maybe, just maybe, you won’t
get stuck with another stupid comment from that person after that.
Repeat Offender
Some people always
seem to say the wrong thing. These are
the people we really have to prepare for.
You know them because you get a little knot in your stomach as they
approach you. They might be mean or
maybe judgmental about pet loss (it happens), or just plain clueless. But most likely, they are simply socially
challenged when it comes to loss. Try any of these easy tools to ease your pain
and reduce conflict. Getting prepared
for the stupid comments helps. And
believe me, they will come.
Give yourself license to avoid.
Censor phone calls,
return their calls when you know they aren’t home and be prepared to dodge them
if you see them at the water cooler.
It’s okay.
Affirmation: It’s okay for me to make small concessions to
protect myself.
Rest First
Only talk to or call
someone back after you are restored. You
don’t HAVE to return phone calls after a long day or when you are
emotional. Wait for a moment when you
are a little less vulnerable.
Affirmation: I need to take care of myself first.
Safe Communication
Use safer methods of
communication. Emails give you time to
recover and respond. Face to face is the
toughest when you are dealing with insensitive people.
Affirmation: It’s okay for me to avoid the phone call in
certain situations.
Consider saying it straight
Consider asserting
yourself and telling the person that your feelings are hurt. Try this:
1.
|
I understand…
|
This lets the person
know you understand where they are coming from, what they may need
|
2.
|
I feel…
|
This conveys the
emotions you feel about what is happening.
Emotions include angry, sad, frustrated, pressured, resentful,
hurried, etc.
|
3.
|
I need….
|
This tells the other
person exactly what you need from the situation or from them
|
Example:
U - I
understand you are only trying to help.
F - I
feel frustrated.
N - I
need you to stop telling me to get a new pet.
This is a simple but powerful tool in dealing with
frustrating people or situations. To
strengthen this technique, couple it with the “Broken Record” technique. For those of us old enough or retro enough to
remember records, a broken record simple plays the same part over and
over. Repeat this simple three sentence
tool over and over and people will listen.
Example:
Bob says, “I think you
would feel better if you get a new pet.
I saw some listed in the paper…”
You say, “Bob, I know
you are trying to help me, but I am feeling pressured and I need you to stop
suggesting I buy a new pet.
Bob says, “Yeah, I
know, but I think you are just stuck… you would feel better if you got a new
pet.”
DON’T GET SIDELINED!!!
SIMPLY RESPOND…
You say, “Bob, I
really understand you want to help, but I am feeling pressured and I need you
to stop.”
You will be surprised
how powerful this simple tool is and how much it will help with frustrating
people.
Meanie
Sometimes people are
just mean. It happens. When you are stuck dealing with a meanie, try
this.
·
Stay
calm. If someone is trying to push your
buttons, the best thing you can do is NOT give them the satisfaction. So, do some deep breathing and stay calm.
·
Assert
yourself. “Don’t talk to me that way.” “Please stop asking me that question.” Or try
the UFN but SKIP the second step. If a
person is a meanie (rare) they will enjoy your discomfort, so you leave it out.
Example: I know you have your opinion, but I need you
to stop suggesting it.
·
Stay
focused. Don’t defend your statement, just
stick with it. Use the broken record
technique if you have to. Remember. that
means, simply repeat the same line over and over.
People say stupid
things. It happens. But when you are hurting it feels like salt
in the wound. Any of the above tips
should help ease the pain of dealing with difficult people during this painful
time.
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